Terms & Conditions

Terms and conditions of trade for retail sales.

PRICE
1. All prices are in New Zealand Dollars and include GST, unless otherwise stated.
2. Unless otherwise agreed in writing, the price of the goods will be the current price on the day of purchase of the goods.

PAYMENT
3. All goods must be paid in full upon order prior to delivery. Payment must be made by credit card or direct credit. Payment by direct credit shall not be deemed to have been received until honoured/cleared.
4. Interest may be charged on overdue accounts at such rate as Vice Limited may determine from time to time.
5. If Vice Limited is required to undertake action for recovery of outstanding debts, the Customer indemnifies Vice Limited against any expenses, costs or disbursements incurred for such purpose, including legal costs on a solicitor-client basis.

SPECIAL ORDERS / ACCEPTANCE OF A QUOTE
6. Where a quotation is given by Vice Limited for goods, unless otherwise agreed, the quotation shall be valid for 30 days from the date of issue.
7. A deposit of up to 50% may be required to secure the equipment for the quotation if that quotation is accepted by the Customer. The deposit amount to be agreed and recorded with an authorised Vice Limited agent at the time the quote is accepted by the Customer.
8. If the goods require special ordering, you will be advised and asked to sign/authorise a “Customer Order Form”, and to provide a deposit of up
to 50%.
9. The deposit may be non refundable, please refer to our refunds and returns policy.

DELIVERY
10. Vice Limited shall deliver the goods to either the postal address or the physical address notified by the Customer.
11. Vice Limited shall deliver the goods by such carrier and in such form of transport it considers appropriate.
12. If the Customer specifies the means of transport or the carrier, the Customer shall bear the additional costs (if any).
13. Vice Limited will not be responsible for any consequential damages arising directly or indirectly from late delivery or non-delivery.
14. Risk in the goods shall pass to the Customer at the time the goods are received by the carrier to be delivered to the Customer.

REFUNDS AND RETURNS
15. Vice Limited does not have to refund your payment if you have changed your mind, so please choose your goods carefully.
16. If a Customer has made a payment in error please contact Vice Limited within 2 business days. Vice Limited will investigate the claim within 5 business days of notification and refund any part of your payment which in its sole discretion is found to be a genuine payment error.
17. The Customer shall notify Vice Limited prior to returning any goods. Vice Limited reserves the right to determine whether it will accept such return and on what terms.
18. Goods must be returned in their original condition and packaging.
19. No returned goods shall be accepted if the goods have been tampered with by the Customer or the carrier.

WARRANTY AND CONSUMER GUARANTEES ACT 1993
20. All new goods sold by Vice Limited are guaranteed for 12 months against manufacturing defects (subject to the limitations, terms and conditions contained in manufacturer’s warranty) from the date of purchase. Some brands carry specific warranties for a longer period. Please check our website and confirm the length of warranty with us at the time of purchase of the goods.
21. All warranties extend to the original purchaser only and are not transferable.
22. Proof of original purchase is required as a condition of warranty coverage. Please retain your original invoice.
23. All warranty claims must be referred to Vice Limited. You are not authorised to contact the manufacturer direct.
24. These warranties do not extend to normal wear and tear or damage caused by abuse, misuse or negligence, any modifications, or damage in transit. Failure to comply with the maintenance instructions will void the warranty. Vice Limited will endeavour to either repair or replace the defective goods. If repair or replacement is not practicable, Vice Limited will refund the purchase price.
25. The Customer shall be responsible for the costs associated with delivering the goods to and from Vice Limited for repair or replacement purposes.
26. The Consumer Guarantees Act 1993 (Act) shall not apply where the goods are purchased for business purpose. Where the goods are purchased for non business purposes, then subject to these terms and conditions, Vice Limited will comply with its obligations under the Act.

LIABILITY
27. Where the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other statutes imply warranties or conditions or impose obligations upon Vice Limited which cannot by law (or which can only to a limited extent by law) be excluded or modified, then liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.
28. Vice Limited will not be liable for any loss or damage of any kind whatsoever arising from the supply of goods by Vice Limited to the Customer, including consequential loss whether suffered or incurred by the Customer or another person and whether in contract or tort (including negligence) or otherwise.
29. The Customer shall indemnify Vice Limited against all claims and loss of any kind whatsoever however caused or arising and without limiting the generality of the foregoing of this clause whether caused or arising as a result of the negligence of Vice Limited or otherwise, brought by any person in connection with any matter, act, omission, or error by Vice Limited its agents or employees.
30. If contrary to the disclaimer of liability contained in these terms and conditions of trade, Vice Limited is deemed to be liable to the Customer, following and arising from the supply of goods by Vice Limited to the Customer, and such liability is limited to maximum aggregate of $500.

PRIVACY
31. The Customer authorises Vice Limited to collect, retain and use personal information about the Customer (including any information collected in this document) for the following purposes only:
a. Assessing the Customer’s creditworthiness;
b. Disclosing to a third party details of this application and any subsequent dealings it may have with Vice Limited for the purpose of recovering amounts payable by the Customer and providing credit reference;
c. Marketing goods and services supplied by Vice Limited or its selected business partners.
32. Vice Limited shall immediately stop sending marketing materials to the Customer should the Customer so request.
33. The Customer authorises Vice Limited to enter any premises and repossess any goods that have not been paid for in full, but without prejudice to any other rights of Vice Limited. Where the goods are retained by Vice Limited you waive the right to receive notice under section 120 of the PPSA and to object under section 121 of the PPSA.
34. For the purposes of this clause, words and phrases shall have the meaning given to them under the PPSA.

GENERAL
35. Vice Limited may from time to time and in its absolute discretion amend the terms and conditions contained herein and such variation shall take immediate effect without the Customer’s consent.
36. These terms and conditions are to be governed by the laws of New Zealand and the parties submit to the exclusive jurisdiction of the New Zealand courts.

DEFINITIONS
37. “Goods” includes without any limitation all products, accessories, goods or advice provided in relation to the sale of products, and all associated fees and charges.
38. Vice Limited includes references to “us” or “we” or “our”.
39. Customer includes references to “you” or “your” or “yours”.
40. The Customer can assess and correct any information Vice Limited holds about the Customer.